Refund & Cancellation Policy

Last updated: November 6, 2026.

Cancelling a subscription

You can cancel a paid plan at any time. Cancellation stops the next renewal; your paid limits stay active until the end of the current billing period, and your account then returns to the Free plan. Your conversion history and any files still inside their 72-hour window remain available.

Refunds

Subscriptions are sold through Paddle, our merchant of record, and refunds are processed through Paddle in line with its buyer terms. If the service was unavailable or a conversion feature you paid for did not work as described, contact us through the feedback page within 14 days of the charge and we will review the case and arrange a refund where that is fair. Charges older than 14 days, and months in which the plan was substantially used, are normally not refundable.

Failed payments

If a renewal payment fails, Paddle will retry it and may email you about updating your payment method. If the subscription is not recovered, the account returns to the Free plan at the end of the paid period.